Frequently asked questions

If you need to cancel or reschedule your appointment you must notify us 72 hrs prior. If you need to cancel or reschedule your appointment payment equal to 60% of the estimated job cost must be paid for. This includes staff being locked out or unable to access the property on the day, so please make sure you give us at least 72 hrs notice of any cancellations or rescheduling, that someone is present to unlock the building or a key is left out and staff have been given instructions of how to enter the building. 

Newtown Cleaning Co reserve the right to cancel work at any time for the following reasons:

• Compromised staff safety. 

• Weather conditions: temperatures over 30 degrees or rain during outdoor work. 

• Staff availability: sick leave or carer's leave. 

• Machinery & equipment: availability, faults, repairs & maintenance. 

• Move furniture.

• Remove rubbish from property.

• Clean outdoor wheelie rubbish bins.

• Clean post pest infestation (including dead animals, animal excrement, bait & traps).

• Clean human or animal waste (blood, mucus, vomit, urine, faeces, medical) including personal products (wound dressings, syringes, condoms, nappies, cat litter, or used sanitary items & tissues).

• Clean exterior windows that cannot be safely reached from ground level.

• Clean up toxic chemicals. 

• Clean chimneys or range hood interiors, or inside roof spaces.

You will be given an estimated cost for the cleaning work. The cost price is an estimate only. The final cost price is subject to change. Changes to this price include increased staff labour needed to complete the job, hiring of extra equipment, purchasing specialised chemicals or products, & unforeseen challenges that delay the cleaning process. 

Payment of 60% of the estimated job cost is required before work commences.

If you would like to pay via bank transfer please make sure payment is transferred 24 hours before your appointment to mobile number 0474387283 E. BUCKLAND, NAB BANK. 

Otherwise you can pay cash on the day at the beginning of your appointment, directly to your cleaner. 

You will be given an invoice when all cleaning work is finished. The balance of the final cost price needs to be paid on the day of job completion. 

We are confident that you will be satisfied with the quality of our work. So much in fact that we offer a customer satisfaction guarantee on all cleaning work performed by our staff. If you are unsatisfied with the quality of our work we can return and correct any mistakes free of charge. Cleaning appointments with a capped price or budget are not covered by the satisfaction guarantee as desired cleaning results are sometimes unachievable in a short timeframe. At every appointment we will work hard to get the best possible cleaning results for you within booked time. However, good cleaning takes time, so if you want pristine results please make sure enough time is booked. If you would like to book and pay for more cleaning time we are more than happy to return. 

All cleaning included in our estimate is guaranteed for 72 hours after we have finished. If your real estate is unhappy with our cleaning work we can return free of charge to correct any mistakes. This does not include the clean up of dust/dirt that has entered the property after we have finished (e.g. someone walks across carpets and leaves dirty footprints behind or uses restrooms). Some stains, odours, and damage cannot be removed or fixed no matter what product is used, they are permanent. Permanent stains, foul smells & damage are not included in the guarantee. If your estate agent requests duties that were not included in our quote/estimate to be completed, if able we will return to assist. You will need to book an appointment and pay additional fees for any extra work.  

All ovens need to be pre-treated 24 hours prior to your appointment. We use an oven degreasing solution that has a potassium base. This solution is TOXIC & CORROSIVE, it can CAUSE BURNS & SERIOUS INJURY if inhaled, ingested, or touched. Call 000 ASAP if any person requires medical attention. You MUST NEVER use oven or cooktop, and all pets/children must be kept away from the kitchen during the pre-treatment or cleaning process. Please leave all drop sheets in place to protect your surrounding furniture and floors. When handling oven cleaning chemicals always wear gloves. 

To make sure your carpets dry as quickly as possible we will need to leave the windows open, ceiling fans on, & air-conditioner running to allow air flow. 

Please do not walk on carpets until they are dry (occupants and pets). Wet carpet attracts dirt. Walking on them will leave dirty marks behind.

The property must be vacant during the treatment process.

Our staff will take the very best care of your property and belongings. Please make sure all precious airelooms, expensive, fragile,  or irreplaceable items are packed away safe before cleaning staff arrive. Make sure any picture frames or mirrors are securely attached to walls or furniture. We would rather be safe than sorry to be honest as we are only human, and unfortunately mistakes can happen. 

Newtown Cleaning Co. reserves the rights to take photographs of the property's condition before and after cleaning work is completed. This practice helps ensure transparency and accountability for both Newtown Cleaning Co and the property owners. By documenting the condition of the property before and after the cleaning services, it provides a clear record of the work done and any changes made. This can be particularly helpful in case of any disputes or discrepancies regarding the cleaning process or the property's condition. Additionally, these photos can serve as a reference point for future cleanings, allowing for consistent and high-quality service standards to be maintained over time. Photographs may be used for marketing purposes. Please make sure to let us know if you do not wish for photos of your property to be made used in this way. 

By booking and agreeing to an appointment, you are acknowledging and accepting the terms and conditions set forth, and give Newtown Cleaning Co staff members permission to enter your property to attend your cleaning service. These terms are in place to ensure a smooth and mutually beneficial interaction between both parties. It is important to familiarize yourself with these conditions to avoid any misunderstandings or discrepancies. Should you have any questions or require further clarification, feel free to reach out at any time. Your understanding and cooperation are greatly appreciated as we strive to provide the best service possible